SHIPPING & RETURNS
Ondago is committed to delivering your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only
Is shipping cost extra?
Our prices are all-inclusive. All taxes are included with the list prices, except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
For Billing amount below Rs. 2000 – shipping charges would be Rs. 50 extra
For Billing amount above Rs. 2000 – Free shipping
How long does it take for an order to arrive?
Orders are dispatched within 3 working days, of receipt of payment, or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 8087001051 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. (For details refer to Cancellation and Refund policy)